10 Things To Know About A Retail Management Career
If you are already on the path to becoming a retail manager or are simply…
14 Practices That Are Roasting Your Consumer Experience
According to the American Customer Satisfaction Index’s (ACSI) last report Q3 2022, customer satisfaction rates…
5 Tricks To Kick The Worst Alluring Sins Tech Sellers Still Commit
As a technology seller at the onset of the pandemic, I witnessed firsthand as buyers…
Reading Peopleâs Emotions: A Beginnerâs Guide
âJust the facts maâamâ â Wrong!At school and university, we are constantly taught that only…
Why Contact Centers Are A Good Way To Start Your Career
âDo you really want to work in a contact center?âLetâs be honest: five-year-olds donât dream…
CSAT vs. Sentiment Analysis: Which Is Better?
During the pandemic, organizations had to interact with their customers digitally. Contact centers provided the…
How To Reduce Average Handling Time (AHT) In Contact Centers
Itâs common knowledge that approximately 65% of contact center costs are staffing costs. Inbound staff…
How To Prepare An ROI Calculation
A very experienced technical sales professional told me something very interesting. Nearly all business-to-business sales…
On The Road With Steve: When In Prague, “Czech” Your Behavior
I am currently sitting in a lounge in Prague International Airport. Just spent a whole…
3 Dead Ends When Conducting Business In China
China. Not so long ago, this is the market where any company in softwareâor any…
Data Never Sleeps. How Actionable Is Your Reporting?
The business seems to be doing better, but you have reporting to show how well…
Red Teaming â Defining Objection Handling Strategies & More
Whatâs a âred teamâ?On August 2nd, 1990, Saddam Hussein invaded Kuwait, and so started the…